Terms & Conditions

Welcome to Ofisdepot London Trading As Happy Rings. These terms and conditions apply to the use of this website and all sales on happyrings.co.uk. Please note, certain areas of this Website are only available to you once you register as a trade customer. Registration is only available to members of the jewellery trade, and other affiliates only as defined by us and is subject to approval by us.

The happyrings.co.uk, website is operated and maintained by Ofisdepot London Ltd. Ofisdepot London Ltd, is the parent company for Happy Rings. Ofisdepot London Ltd is a company registered in England and Wales, whose registered office is at 8 The Town, Enfield EN2 6LE. Company Registration Number is 11456955, VAT number GB 305689681.



1. In these conditions:

 "the Company" means Ofisdepot London Ltd T/A Happy Rings.

  'the Customer' means the person who accepts a quotation from the company for the sale of goods or services or whose order for goods or services is accepted by the Company.

 ‘Goods’ refers to the product being purchased.



The terms and conditions for use of the Ofisdepot London Ltd T/A Happy Rings website are detailed below. Please read the terms in full before you use this website. The Company may vary these terms from time to time and therefore you should check them before you make a new purchase. The Company, reserves the right to revise these terms and conditions at any time without any forewarning. 

The Company undertakes to take all reasonable steps to ensure that the Company’s website is available 24 hours a day, 365 days per year. However, the Company’s website may encounter downtime due to server and, other technical issues. Therefore the Company will not be liable if this website is unavailable at any time. The material on this website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.  

The Company’s website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond the Company’s control. Where possible we will try to give the Customer advance warning of maintenance issues, but shall not be obliged to do so.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.


General Summary

2.1 The Company establishes each day, by reference to the ruling market prices, standard selling prices for each metal according to the quantity and/or description of the metal or Goods to be sold and the credit terms of sale. 

2.2 Unless otherwise agreed, Goods are sold by the Company on the condition that the price for each metal contained therein shall be the Company's relevant standard selling price so established on the date of dispatch of the Goods and all quoted prices for Goods shall be subject to immediate payment by the customer. Payment for Goods to be in cash or by cheque with a valid banker's card. We accept most major credit cards and debit cards as well as PayPal.

2.3. All sales must be paid for before dispatch of Goods, unless a credit account is set up.

2.4 The Company shall be entitled to withdraw any quotation at any time prior to the Company's Acceptance of an order. Unless otherwise stated in the quotation, every quotation shall lapse unless accepted within 7 days from the date on which it was dispatched to the Customer.

2.5 Unless otherwise agreed in writing, any sum comprised included or referred to in the Company's quotation or acceptance of order (whether as a separate figure or otherwise) which represents a charge for anyone or more of the Company's manufacturing processes to be carried out to or in connection with the Goods or services to which such quotation or acceptance of order relates may after formation of the contract be increased by the Company to take account of any increase in the cost of such processes whether arising from an increase in the cost of labour or raw material or otherwise subject however to such relevant legislation relating to prices as shall from time to time be in force.

2.6 The Company does not accept responsibility for customs duties or any other levies when sending Goods abroad. The Customer must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from the Company.

2.7 Postage, packing, insurance and VAT will be charged where applicable. The Company is unable to provide VAT refunds when sending items abroad. Customers from EC countries must provide a VAT number when ordering Goods. Customers from EC countries other than the UK must supply VAT number otherwise VAT will be charged at prevailing UK rate.


3.1 All prices quoted and invoiced by the Company are strictly nett.

3.2 Unless otherwise agreed in writing, payment for all Goods sold or services performed by the Company to credit account customers shall be made by the end of the month following that in which the Goods are invoiced. Non-account sales will be on pro forma basis.

3.3 Payment of the price and VAT any carriage, packaging and insurance costs, shall be due after the end of the 14 calendar days following that in which the Goods or services to which it relates were dispatched or performed the customer shall pay a surcharge of £10.00 or 3% (whichever is the greater) of current selling price of the unpaid sum for each month or part of a month during which it remains unpaid as aforesaid. Such surcharge shall be due for payment immediately on receipt of invoice by the Customer and shall itself be liable to surcharge as above failing payment before the end of the month in which it is invoiced. The Customer shall pay all legal and other costs incurred by the Company in recovering overdue sums from the Customer. Such costs shall be due for payment immediately on invoice.

3.4 Without prejudice to such other rights and remedies as it shall have the Company reserves the right, in the event of non-payment for goods sold or agreed to be sold by the Company to sue for the price thereof. The Company will make a search with a credit agency, which will keep a record of that search and will share the information with other businesses. The Company may also make enquiries about the principal directors with a credit reference agency.

3.5 Items over seven days will only be accepted at the Companies discretion. Items purchased over 60 days will not be accepted. Goods must be returned in exactly the same condition as received – with original unmarked packaging and label, or a £2 handling charge will apply to each item. 

3.6 Non-catalogue items, special orders, samples, clearance goods and special deals are non-returnable for exchange, repairs or credits.



4.1 The Company will use its best endeavours to comply with any delivery date or period agreed with the Customer, but shall be under no liability for any delay in delivery caused or contributed to by any fire, accident, breakdown, industrial dispute, difficulty in obtaining materials, war, force majeure or any other occurrence or circumstances whatsoever beyond the control of the Company.

4.2. Any quoted or agreed delivery shall run from the date on which the Customer's order is accepted by the Company.

4.3. If as the result of any occurrence mentioned in (a) above the Company shall be hindered or prevented from delivering all or any part of an order it may by written notice to the Customer cancel the order or the undelivered balance thereof without any liability to the Customer in respect of such cancellation.

4.4. Any delay in delivery of Goods which is excusable under this Condition shall be excused notwithstanding that Goods of the same description may be available from another source for purchase by the Company for supply to the Customer.

4.5 In the event that we are unable to supply the Goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the Goods. 


Quality / Performances

5.1 The Company warrants that any Goods sold or supplied hereunder:

(i) Shall be free from defects in workmanship or material;

(ii) Shall conform to any written specification expressly agreed by the Company to apply thereto; and

(iii) Shall, in the case of precious metal, conform to the usual purities accepted by the trade as standard.

5.2 Except as expressly provided by above, all conditions and warranties, express or implied, as to the quality of any Goods sold or their fitness for any particular purpose or their performance capability or otherwise and whether arising by law, custom or any course of dealing are hereby excluded and the Company shall be under no liability whatsoever in respect of any loss, damage, liability or expense suffered or incurred by the customer as a result of or in connection with the sale or supply of any Goods or the performance of any service by the Company even if suffered or incurred in consequence of the negligence of the Company or its servants, agents or sub-contractors.

5.3 Tolerance on Weights and Dimensions:

(i) Where the Customer has not specified otherwise, a tolerance of + or - 5% of the specified weight/dimension shall be applied.

5.4 Diamond grades and colours are approximate and may vary by plus or minus 10% and two colours up or down.

5.5 Upon receipt of the Goods the Customer is required to inspect all items as soon as practicable and report any shortages, breakages or defects in writing.

If the Goods delivered are not what you have ordered, are damaged or defective or the delivery is of an incorrect quantity, the Customer must notify the Company in writing within 48 hours of the delivery of the Goods in question, otherwise the Company will be free of any liability.



6.1 The Company's liability if any (whether in contract or in tort and including any liability involving negligence) shall in no circumstances exceed the price actually received by the Company for the Goods or services in relation to which such liability shall have arisen provided as follows:

(i) In the case of Goods which are defective or at variance with specification the Company may at its option discharge such liability by repairing or replacing the Goods free of charge.

(ii) The Company shall before replacing any Goods under (i) above be entitled to the return of the Goods which shall thereupon become the property of the Company.

(iii) The Company shall not in any circumstances by liable for incidental or consequential loss or damage.

(iv) The Company shall be discharged from all liability in respect of Goods which are defective or at variance with specification unless written notice of the defect or variance from specification shall be given to the Company within 7 days after delivery of the Goods to the customer.

(v) All quotes generated via the Company's web site are approximate and does not form part of any contract to supply. All internet orders are subject to price and weight fluctuations and are given as a guide only.

6.2 We do not guarantee that the Goods are suitable for any specific purpose even if that purpose is made known to us. We are not responsible for any damage that might be caused as a result of incorrect application of the Goods.


Retention of Title

7.1 Notwithstanding delivery and the passing of risk in Goods delivered to the Customer, or any other provisions of these terms and conditions, legal title in the Goods supplied to the Customer by the Company, shall not pass to the Customer until the Company has received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be sold by the Company to the Customer for which payment is then due.

7.2 Until such time as title in the Goods pass to the Customer, the Customer shall hold the Goods as the Company's fiduciary agent and bailee and shall keep the Goods separate from those of the Customer and third parties and properly stored protected and insured and identified as the Company's property but the Customer may resell or use the Goods in the ordinary course of business.


Suspension / Cancellation

8.1 Without prejudice to any other available remedy the Company may, if the Customer is in default in making any payment due to the Company (whether under the same contract or otherwise) or to any other wholly-owned subsidiary of the Company suspend further transfer or delivery of Goods or performance of services so long as such default continues or at its option, cancel any outstanding order or the undelivered balance thereof, without any liability to the Customer in respect of such suspension or cancellation, and the Customer shall indemnify the Company against any loss, damage, liability or expense suffered or incurred by reason of such suspension or cancellation, including but not limited to precious metal leasing costs based on daily market rates and inventory storage costs. Payment for such loss, damage, liability or expense shall be due within 48 hours of date of invoice for same.

8.2 The Customer shall not be entitled to cancel any order placed with the Company or to require the Company to suspend or defer any delivery to the Customer under any such order except with the written consent of the Company and upon such terms as the Company shall attach to such consent.

8.3 You are under a duty to take reasonable care of the Goods, which means the Goods must be unused. Returned Goods will be credited if returned in their original condition, and agreed with us before sending.

 8.4 Unfortunately we cannot accept returns of earrings or cleaning products. This is for hygiene reasons and doesn’t affect your statutory rights. We cannot accept items that have been engraved, personalised or altered.

Please return any products to:

Ofisdepot London Ltd T/A Happy Rings

 8 The Town



 email info@happyrings.co.uk. You will need to also send a copy of the return form (see next paragraph).

8.5 The goods must be sent with the return form, DOWNLOAD FORM

8.6 You may not cancel the order if any Goods are made to the Customers specification or where the price is subject to fluctuations on the financial market (by virtue of regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000)

8.7 Goods accepted for return will be credited at the price on the date of invoice. 

8.8 If you request a refund, this will be normally processed within 3-5 working days when the Goods are returned with the return form and the invoice (excluding your original delivery charge).

8.9 If the return form is not sent back with the goods, the process of refund/replacement will be longer or we will send you back the Goods without processing the return. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

8.10 Until such time as title in the Goods passes to the Customer (and provided the Goods are still in existence and have not been resold), the Company may at any time require the Customer to deliver up the Goods to the Company and, if the Customer fails to do so, forthwith, may enter on any premises of the Customer or any third party where the Goods are stored to repossess the Goods.

8.11 The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Company, but if the Customer does so all monies owing by the Customer to the Company shall (without limiting any other right or remedy of the Company) forthwith become due and payable.


Property / Risk / Transit

9.1 All Goods sold by the Company shall remain the property of the Company until payment of the price in full.

9.2 The Goods shall be at the sole risk of the Customer from the time at which they are delivered to the Customer or carrier at the agreed place of delivery (whether the carriage is arranged or paid for by the Company or the Customer). Unless otherwise agreed in writing the agreed place of delivery shall be deemed to be the premises of the Company.

9.3 The Company shall not in any circumstances be liable for loss or damage to Goods in transit to the customer unless:

(i) the Company has agreed to deliver the Goods at a place other than the premises of the Company and the loss or damage occurs before the Goods arrive as such place and:

(ii) any damage or shortage is reported in writing to the Company and the carrier within seven days after delivery; and

(iii) in the case of a total loss the Customer gives written notice to the Company of the non-arrival of the Goods within a reasonable period (not exceeding two weeks) after receipt of the Company's invoice.

9.4 Goods sold by the Company and returned by the Customer to the Company shall be at the sole risk of the customer until such goods shall have come into custody of the Company at the premises of the Company where (having regard to the nature of the Goods and the reason for their return) the Goods will be unpacked and or inspected. This paragraph shall apply notwithstanding that the goods shall come into the possession or custody of the Company at some earlier time, whether by collection or otherwise.



10.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


Copy Right, Trade Marks And Site Content

11.1 Unless otherwise agreed by the Company in writing, items made by the Company for the execution of the Customer's orders shall remain the property of the Company notwithstanding any charge made to the Customer in respect thereof.

11.2 The Company and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce the Company press releases does not extend to any material on this website which is identified as being the copyright of a third party. 

11.3 No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission. 



12. To the best of the Company's knowledge Goods sold to the Customer will not infringe any patent, trade mark, registered design or copyright of any third party but the Company shall in no circumstance be liable to the Customer in respect of any such infringement.


Data Protection

13. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, the Customer, to ensure your online experience with us is as safe and secure as possible.